Agreement to Terms
By accessing or using Top Cleaning's services, website, or booking system, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all clients, visitors, and users of Top Cleaning.
Services Provided
Top Cleaning offers residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and AirBnB turnover services across the South Florida areas. The scope of each service is defined at the time of booking.
Service Limitations
We reserve the right to decline, modify, or discontinue any service at our discretion. Services are subject to availability in your area.
Bookings & Scheduling
All bookings are subject to availability and confirmation by our team. You will receive a confirmation via email or phone after your booking is processed. We reserve the right to reschedule appointments due to unforeseen circumstances such as weather, emergencies, or staffing.
Cancellations & Rescheduling
We understand that plans may change, and we do our best to remain flexible whenever possible.
- 48+ hours notice: No charge.
- 24–48 hours notice: A 50% service fee may apply.
- Less than 24 hours notice: One complimentary reschedule is allowed when availability permits
- No-shows or same-day cancellations: Full service fee applies.
Payment Terms
Payment is due at the time of service unless a prior arrangement has been made. We accept major credit cards, debit cards, and other payment methods as listed during checkout. All prices are in USD and subject to change without notice.
Access to Property
By booking a service, you authorize Top Cleaning and its team members to access your property for the purpose of providing the agreed service. You are responsible for ensuring safe and unobstructed access. Top Cleaning is not liable for inability to perform services due to restricted access.
Liability & Damage
Top Cleaning is fully licensed and insured. In the rare event of damage caused by our team, please notify us within 24 hours of service completion. We will investigate and work to resolve the issue in good faith. We are not liable for pre-existing damage or damage to improperly secured items.
Satisfaction Guarantee
At Top Cleaning, we are committed to delivering a consistent and high-quality service experience.
If anything does not meet your expectations, please contact us within 24 hours of your service completion. We will be happy to review your concerns and, if necessary, arrange a return visit to address any missed areas at no additional cost.
To ensure we can properly evaluate and resolve any issues, we may kindly request photos of the affected areas as reference.
Please note that all services are non-refundable once completed
Client Responsibilities
To ensure a safe, efficient, and high-quality cleaning experience, we kindly ask that clients prepare the home prior to our arrival.
● Please secure all pets in a safe and controlled area during the cleaning session. For the safety of both your pets and our team, cleaners will not be responsible for handling or interacting with aggressive or unrestrained animals.
● Top Cleaning is not liable for any incidents involving pets, including bites, scratches, or aggressive behavior, if pets are not properly secured.
● Inform us in advance of any hazardous materials, fragile items, or specific areas that should be avoided.
● Ensure that all valuables, important documents, and personal items are stored securely prior to our arrival.
● The client is responsible for providing a safe working environment free from aggressive behavior, unsafe conditions, or hazards that may put our staff at risk.
Changes to These Terms
Top Cleaning reserves the right to update these Terms of Service at any time. Changes will be posted on our website and take effect immediately upon publication. Continued use of our services constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms, please contact us:
- Email: topcleaningservicefl@gmail.com
- Phone: (954) 833-4276
- Hours: Monday — Sunday, 08:00 AM – 06:00 PM
HR
Last updated: March 2026